SUMMARY: The Director of Digital & Card Operations oversees the daily operations of the credit union’s Digital and Payment Services and Card Services teams and their related products, services, and centralized support management. Strategically designs, develops, and implements efficient workflows to support sales, income production and servicing functions and continually improve the internal delivery and member service experience. Responsible for compliance and adherence to regulations and deadlines that impact process design, disclosure, business continuity and information security guidelines. Maintains relationships with key vendors involved in service delivery. Promotes and maintains the organization’s, mission, values, and culture. Works to maintain high employee engagement and is a cultural champion.