Job responsibilities:
-Manages and supports the daily operations of the Card Services department and provides technical support for card products.
-Responsible for ensuring accurate transaction processing, fraud monitoring, dispute resolution and compliance with regulations.
-Completes daily card operations and ATM management
-Reconciles daily card transactions, manages settlements, and handles general ledger postings
-Investigates fraudulent activity, chargebacks and resolve member transaction disputes

Required knowledge/experience:
-Strong knowledge of card processing, disputes, fraud prevention, and Regulation E.
-Understanding of Credit Union policies
-Experience in card operations, payments, or financial services
-Experience with Velera (formerly PSCU/Co-op Solutions) or similar card processor preferred.